#Vision center walmart skin#

It is essential for healthcare professionals, including opticians, to understand the unique challenges faced by elderly patients and to treat them with respect and empathy. Two other patients watching the proceedings repeatedly shook their heads at the optician’s behavior. Instead of offering reassurance and guidance, they seemed impatient, disregarding the importance of ensuring the glasses were comfortable and adequately meeting my relative's visual needs.

Such comments not only displayed a lack of professionalism but also exhibited a complete disregard for the dignity and self-esteem of my elderly relative, who grew obviously stressed and frustrated with the optician’s attitude.Īdditionally, the optician appeared rushed and disinterested in addressing any of my relative's concerns and questions. Throughout the fitting process, the optician repeatedly displayed curt answers to my relative's basic questions about why they were having difficulty seeing with the new glasses, implying that their visual difficulties were due to an ignorance of how someone adjusted to new glasses rather than an issue with the quality of the glasses themselves, in other words a “blame the victim” attitude. This set the tone for an experience that left a lasting negative impact. Rather than creating a welcoming and comfortable atmosphere, their condescending tone and dismissive attitude were immediately noticeable. So, I will wait and hear from Walmart first.įrom the moment we entered the office, it was evident that the optician lacked empathy and patience when dealing with older patients. I told my brother that we are not going to make a scene but rather file a complaint or maybe file a discrimination lawsuit against Walmart Vision Center and the manager Ricky **. So we left satisfied that someone helped us but, hurt because the one who is supposed to be the manager has no respect for some people. So, I said to my brother loud enough so the manager could hear me, that systemic racism is a problem in our country. We looked over to the manager and he still would not look at us. The young lady had my brother to try on his glasses and adjusted them a little and explained to him about the one year warranty and his case for his glasses and we were on our way. The manager was sitting there at his seat and would not even look at us or offer up an apology. He told her his name and she went and got his glasses. This time a young lady sitting in the glass area, asked if she could help us? We told her the same thing that we told the manager and she said I remember you to my brother. She replied with, 'How can he say that if he didn't look it up?' She sent us back around to the area where the manager was.

I told the young lady what happened with the manager how he never looked up for any information. When we got into the car, we thought about what had just happened, so we went in to where we first talked to someone.

#Vision center walmart skin#

As we exited the store we could not help but feel discriminated against simply because of our skin color. So, I asked for a business card, which he gave. The manager never looked anything up and sent us away without even looking anything up in their system. My brother explained to him that he came on Monday of last week and had taken the eye exam and everything was paid for. I asked him, 'Well how can you tell if you have not looked it up in your system?' He stuck to what he was saying so I told him that we were directed to come over here. The gentleman said again that he didn't have any information on it and that he is the manager and he said that he still didn't have any information on it. The gentleman said he do not have any information about it. Upon entering, we walked over to their register and a gentleman asked if he could help us? As my brother tried to explain that he came either to get fitted for frames or to pick up his glasses.